LJ Hooker Masterton

4 Renall St, 5810, Masterton

Opening hours

  • monday: 9h-17h
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-17h
  • friday: 9h-17h

LJ Hooker Masterton: Reviews

4.7/5 (48 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Reviews on Google

4,7 out of 5 from 48 reviews

Peter McNeur Published on Google

Fantastic experience: David’s a Fantastic Real Estate Agent. It has been a real pleasure working with David. From our very first meeting he has been a professional in the real sense of the word. He provided us with great advice about the preparation of our house before bringing it to market, a careful marketing plan that was extremely successful, and kept us informed all through the process. The communication importantly for us, included regular face to face meetings and message and email updates. David was always punctual and easy to deal with. People who we knew told us how pleasant David was at public viewing opportunities they attended. With ‘a shoe on the other foot’, as a buyer, we purchased our own house through David a few years ago, and found the same qualities at that time. This is why we chose David to sell this house. We are delighted to recommend David as a Real Estate Agent.

Tess Nelson Published on Google

Fantastic experience: Wonderful experience from Ben when buying in Masterton

Samantha Mcquade Published on Google

Fantastic experience: A very professional team at lj hooker Masterton , Ben was extremely professional in all aspects of selling our home , Casey was also a delight to work With , we couldn’t be happier with the way the process went.

Linz Published on Google

Fantastic experience: Karina's communication ,knowledge and professionalism is top knotch could not fault her. Karina was fantastic as we were out of towners it was very important to have someone trustworthy and knowledgeable to basically do everything required to sell a home on our behalf I would recommend her to anyone looking to sell or even buy you will get excellent service. Many thanks Karina

Christine Emerson Published on Google

Fantastic experience: Awesome Agent. Couldn't have had a better person to deal with she handled my insecurities and put me at ease she really fought hard to sell a problematic property. thankyou Karina

Phillipa Howie Published on Google

Fantastic experience: Fantastic experience. Tira is just great to deal with. She truly went above and beyond with our house sale. She’s open, friendly and relatable, and brings excellent knowledge and experience to the table. Her relationship management is next level, we felt like we were in safe hands throughout the whole process and she got great results for us. Can’t recommend her highly enough, we’ve appreciated her so much!

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Phillipa. We agree - Tira is a treasure <3

Steve Hirst Published on Google

Fantastic experience: Friendly and professional. Our experience with Ben was clean sailing. We pretty much had our first meeting then handed the reigns over to him and he took care of everything so we are pretty happy with our overall experience and I'd be more than happy to recommend his services to others. Thanks Ben.

Debbie Nelson Published on Google

Fantastic experience: Absolutely top company highly recommend

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Debbie. It's been great working with you on both your sale and purchase.

Samson Brown Published on Google

Negative experience: Used Keith Archer for our property manager and had bad experiences with him,unreliable and dishonest. Tenant tried to ring him because water was leaking from the ceiling and he wouldn't answer his phone, so she rang me to sort it out,even I tried to ring him an wouldn't answer. Then he tried to tell me that the roof needed repairing, when it was the pipe had burst which got repaired. I ended up terminating him and he kept one of the payment of $500 which we will be going to court. I wrote a review earlier and he told me to remove it or we wouldn't get any papers from him so I removed it,he had the audacity to offer my tenant another place to stay at.

Simon O'Donoghue Published on Google

Fantastic experience: Enthusiastic not a quieter . Tira worked tirelessly to achieve an excellent outcome for us all. Tira is a true asset to real-estate

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Simon. We agree 100%

Denise Doyle Published on Google

Fantastic experience: Tira was always available, always updated us and has top market knowledge. Best agent we have struck so far, and we've had a few. A real sweetie, so professional but caring and helpful as well, especially when dealing with us nearly 80s. The patience of a saint. The housing market is going through a difficult period at present as we all know. Tira went the extra mile to sell our unusual property, like selling two for the price of one. We would definitely use Tira again, if the situation arose and we would recommend her to anyone needing a professional, personable, capable, caring negotiator for both sides.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Denise. Tira is one of our special treasures.

John and Sue Pryer Published on Google

Fantastic experience: Review for Ben. From our first viewing of the property we eventually purchased it has continued to be a pleasure working with Ben. At all times he has been totally professional and courteous and has gone out of his way to make a stressful process as smooth as possible. Thank you so much, Ben :)

Bryan Taylor Published on Google

Fantastic experience: Karina has done a friendly and professional job at both selling and purchasing. Would recommend her without reservation

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Bryan. We agree - Karina is extremely professional.

Jennifer Boyd Published on Google

Fantastic experience: Knowledgeable . Has given us good advice, has a wide experience and knows the market. Helped us be realistic in our expectations while also working for us to get what we want. Proactive.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Jennifer. Karina certainly knows her stuff!

Elise Sadler Published on Google

Fantastic experience: Excellent communication. David sold my elderly mother's house. She felt included and respected by David throughout the sale process. Our family appreciated David's expertise and commitment through a sluggish market. He kept us well informed throughout.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Elise. We couldn't agree more - David epitomises expertise and commitment.

Dan Carter Published on Google

Fantastic experience: Going through the process was quick and clear. Was very helpful to me, and a pleasure to go through

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Dan. Always great to assist first time home buyers.

Finn Harman Published on Google

Fantastic experience: Super helpful , easy to deal with . Ange sold us our first home. She was super helpful with us newbies throughout the process. And never had a problem letting us through the house multiple times getting reports etc. We highly recommend Ange!

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Finn. We agree - Ange is a superstar!

Sharron Ferguson Published on Google

Fantastic experience: Karina Rosemergy made our purchasing a home very easy. Karina was just awesome, she was so good at helping us with purchasing our dream home. She knows her stuff and made buying our home easy. Karina kept us informed all the way and we knew that we were in great hands especially as we were in the South Island after we saw the property and she was up here in the Wairarapa. Karina was very professional and really knew real estate inside and out. Thanks Karina

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Sharron and David. Karina certainly does know her "stuff"!

Andrea Waterman Published on Google

Fantastic experience: An Outstanding Property Selling Experience. Karina’s knowledge, energy, and negotiation skills were excellent. Selling a home can be very stressful, however with Karina’s dedication and outstanding communication skills we were in safe hands throughout the whole process. We would not hesitate to recommend Karina in the future to anyone who is looking to sell and/or buy a house. Karina goes the extra mile with an outgoing and friendly manner.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Mike and Andrea. Karina is an exceptionally dedicated agent!

Aynsley Goodison Published on Google

Fantastic experience: Thank you! . We had the pleasure of dealing with Karina Rosemergy for the sale of our late mother’s property. We couldn’t have asked for a more patient, kind and empathetic agent. She went above and beyond for us despite our difficulties and kept us well informed throughout. I would recommend Karina to anyone who is selling.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Aynsley. Karina is an exceptional agent.

Jude Clark (SoldOnJude) Published on Google

Fantastic experience: Life’s a Journey. The caring disposition of Anneke and Ben made the process of purchasing my new home pleasant. Leaving a home of 38 years was daunting, but the process was calm and very positive. Thank you so much for being there when I needed you

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Jude. That means a lot coming from a fellow agent!

Christine Adams Published on Google

Fantastic experience: Awesome service. Lovely, professional and awesome to deal with. Great communication through the whole process. Definitely would pass her onto anyone I know that is selling. Thanks heaps Tira

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Christine.
We agree Ange is Awesome!

Johnson Joshua Published on Google

Fantastic experience: Thank you Karina for all your efforts , you are one of the best agents out there, keep up the excellent job, all the best for your future endeavours

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Johnson. We agree - Karina's one of the best!

Elizabeth Snowsill Published on Google

Fantastic experience: Thanks Ben, for your professionalism, empathy and practical encouragement in helping to sell our cherished family home.Your understanding of the local market, your guidance and support, got me through.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Liz. Happy result!

Kath Wilkie Published on Google

Fantastic experience: Seemless process. Angela has a high level of professionalism - she goes the extra mile with her high energy and I felt well informed throughout the process. Would highly recommend her to any other vendors. She's positive, informed and always has a smile.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Kath. Ange focuses her boundless energy on getting the best result for her Vendors

Shaz Dempster Published on Google

Fantastic experience: Absolutely brilliant . My house selling experience has been seamless, and actually pleasurable, thanks to Ange McLachlan. Her professionalism, caring and bubbly nature has made this 2 week journey.....haha, ( yes 2 weeks, and we've sold ). She's an absolute legend....highly recommend her for all your buying and selling Real Estate needs....AAA+++

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Sharon. Ange is one of our superstars!

Vicky Burcher Published on Google

Fantastic experience: Highly highly recommended Tira, Tira was awesome, I highly recommend her, Tira was very friendly and communicated very well with me and was very knowledgeable about the property. Tira, maded the process go smoothly and drama free. Tira went out of her way to help with a different situation, which I'm am very appreciatived.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Vicky. Tira always goes the extra mile.

Pip Hannon Published on Google

Fantastic experience: Trouble Free Experience. Karina has been wonderful to deal with right through our process, which was complex at times. Karina is one of the most honest, efficient and straight ford people I know, and an incredibly hard worker. She truly will go all out to help her vendors accomplish an outcome. Thanks for everything.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Pip - Karina is one of our most experienced agents.

Rayleen Heaton Published on Google

Fantastic experience: Customer Service par excellence. Having Karina as our agent made our house selling journey a breeze. She paid attention to our wants and needs, was never impatient with us and always had a smile Awesome communication, awesome service, awesome fun! What more can I say but....Awesome!

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Rayleen. It was awesome selling your house!

Andrew Kirkland Published on Google

Fantastic experience: What a star. Ange made selling a breeze. Ange has been really onto it with marketing the property and her knowledge and views of where the property market is in Masterton is spot on. She is professional and great to work with. It was an absolute pleasure. I knew every step where we were at, what the level of interest was and felt that Ange worked hard to get the very best outcome. An important characteristic for me when buying and selling homes is trust. Ange is honest and open and I would trust her completely with any other sale in future.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Andrew. We agree - Ange is a super star!

Matthew Forsyth Published on Google

Fantastic experience: Great communication and would recommend to others.

LJ Hooker Masterton
LJ Hooker Masterton

Thanks Matt & Zoe! Super excited to see your progress and the amazing new home you will build.

Jasper Connery Published on Google

Fantastic experience: Fantastic experience beyond expectation! Karina has been fantastic throughout the whole process of buying a home, from checking in with us around our needs, to personally ensuring the newly-purchased property was tidy and even the lawns mowed. She has been awesome keeping us in the loop the whole way through from offer to settlement and we really appreciate her attention and care given. Definitely goes above and beyond all expectations, thanks Karina!!

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Jasper. Karina always goes the extra mile!

Sreema Mohan Published on Google

Fantastic experience: Excellent service. We have recently purchased a property from Karina Rosemergy. I would say, she's so good in her service - consistent communication, timeliness, care, build personal connection, etc. As we're first home buyers, she adequately supported us to get a beautiful home. We would definitely recommend her to our friends, she's the best.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Sreema and Susruthan. Karina has a wealth of experience and is meticulous in assisting buyers.

Jennifer Hoblyn Published on Google

Fantastic experience: Went the extra mile. From the first initial meeting with Ange through to the sale of Mum's property, Ange was professional in every aspect and absolutely amazing to work with. She kept us informed the whole way along. We would recommend Ange to anyone selling a property.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you. Ange is one of our treasures!

PD Email not in use Published on Google

Fantastic experience: Excellent Performance during the Sale Process. We recently had the pleasure of working with Karina as my real estate agent during the sale of my property. From start to finish, Karina provided exceptional service and guidance throughout the entire process. One of the standout qualities of Karina's performance was her exceptional communication skills. She kept us informed every step of the way and was always available to answer any questions or concerns that we had. Her professionalism and timely responses helped to alleviate any stress we were feeling during the sale process. Karina's marketing efforts were impressive. She went above and beyond to promote my property and attract potential buyers. Her attention to detail was evident in the high-quality photographs and detailed listing description that were used to showcase our property. Karina's negotiation skills were top-notch. She worked tirelessly to ensure that we received the best possible price for my property. Her ability to navigate complex negotiations was impressive, and we felt confident in her ability to represent our interests throughout the process. Working with Karina was an absolute pleasure. Her professionalism, communication, and negotiation skills were exceptional. We would highly recommend her to anyone looking for a knowledgeable and dedicated real estate agent. Her exceptional performance during the sale process made all the difference in ensuring a smooth and successful transaction.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you. Karina is a real pro!

tina nixon Published on Google

Fantastic experience: awesome experience with Ange.Goes͏ above and beyond Working with Ange has been a breeze. She went out of her way to help mum and we felt we could trust her from the moment we met her.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Tina.
We agree - our Ange is amazing!

Claudia De Jager Published on Google

Positive experience: I found the agents at LJH masterton to be knowledgeable and professional. They care about their clientele and the industry.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Claudia. We hope to assist you with your next property move.

Joanne Catherine Sacke Published on Google

Negative experience: Went into office and explained that we need to buy quickly. Still waiting to hear from her.

LJ Hooker Masterton
LJ Hooker Masterton

Hi Joanne
Sorry that we haven't been in touch. We are still working on accessing properties that meet your very specific requirements.

Roger Thorne Published on Google

Fantastic experience: Friendly, Helpful Professional

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Roger.
Great to work with you too.

Isabella Greenwood Published on Google

Fantastic experience: Friendly,͏ responsive and professional! Ange was super friendly and incredibly fast answering any questions and sorting out viewings etc. She has been fantastically helpful at every step and willing to go the extra distance to facilitate the purchase of my new property.

LJ Hooker Masterton
LJ Hooker Masterton

And you were an awesome purchaser!
We also love our Ange <3
"When you know, you know"

Sandra Blake Published on Google

Fantastic experience: From Day One Tira was very friendly and put us at ease, with regard to selling our property. She was very professional at all times and handled our Open Homes to a very high standard. Weekly reports were very informative. With the Real Estate market going through a difficult time with regard to house prices dropping by several per cent, Tira was with us all the way explaining the market and reassuring us. Our property SOLD at a price we were happy with and we were happy with the process.

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Sandra.
Tira is a great agent!

Joshua Gubb Published on Google

Fantastic experience: *Best͏ experience ever* We are seasoned buyers and sellers of Real Estate over two decades, across multiple locations in the lower North Island, and have been fortunate enough to have engaged in the last two property transactions with Tira Pollock as the Agent. Tira is the ultimate Real Estate Professional who is an absolute asset to the company she represents. Tira is extremely knowledgeable, experienced, conscientious and personable. We really appreciated her honest, straight-talking yet empathetic approach to her work, and her determination to really look after us as her clients. Planning, communication and execution was exceptional, and we felt very safe and secure in Tira's hands at what is always a stressful time. This was, hands-down, the easiest, most well-planned and successful sale we have ever had, and thanks to Tira it exceeded our expectations in every way possible. Though we are now moving out of the area, we will absolutely be promoting Tira Pollock as the best Real Estate Agent in the Wairarapa, and recommending her to our friends, family and professionals that we know in the construction and development industries. Thank you, thank you, thank you Tira. You are a brilliant agent, a beautiful person, and we really appreciate you. I hope we can keep in touch and possibly do business again!

LJ Hooker Masterton
LJ Hooker Masterton

Thank you Joshua for your lovely review.
Yep Tira is one of the best!

Sheryl Bishop Published on Google

Fantastic experience: Excuse me but they were bloody awesomehelpful problem fixed

Jesse Walls Published on Google

Fantastic experience: Kind and caring and very easy to get in touch with. Karina is super kind and great at explaining the system, answered all my questions and kept in touch the whole time. Thank you Karina for going out of your way for me.

Sarah Walterhouse Published on Google

Fantastic experience: I highly recommend John Ritchie, not only for his professionalism and communication skills, but also for his genuine authenticity. Moving from a house you called home can be stressful in amongst many other changes. John made the whole experience that much easier to get through and found the right people for the right place. He's not just another real estate agent trying to get a commission, he's real and has a true heart.

Sherran Ruhe Published on Google

Positive experience: Well it looks good and lots of good rentals advertised, but no one ever answers emails or replies to queries so if you want help you need to physically go in to office!

Kevin Ryan Published on Google

Fantastic experience: I've used LJ Hooker masterton as my property manager since 2015.

LJ Hooker Masterton
LJ Hooker Masterton

Thanks Kevin! You were a well-appreciated landlord, and we all wish you the very best in your future endeavours!

Chris Ashworth Published on Google

Negative experience: Very unhappy found problems with house after I moved in. Easy told it would be sorted, wasn't and now told to late. Really unhappy with agent

LJ Hooker Masterton
LJ Hooker Masterton

Hi Chris. We were unaware that the logburner was not in a working condition, and it was unfortunate that your Pre-purchase Building Inspection Report did not identify this issue. Following our negotiation on your behalf with the previous vendor, and your acceptance of his compensation to assist with installation of a new one, we had thought this matter had been resolved.

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Reviews are checked before they are published. We do not publish reviews containing insults, accusations of criminal conduct or references to specific individuals. We also do not verify that the author was a customer.

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