Glasshouse Property Management - Hamilton

Glasshouse Property Management - Hamilton
141 Grey St
3216, Hamilton
+64800555210

Opening hours

  • monday: 8h-16h
  • tuesday: 8h-16h
  • wednesday: 8h-16h
  • thursday: 8h-16h
  • friday: 8h-16h

Glasshouse is Waikato’s leading independent residential property management company. Trusted by over 1,250 landlords, we specialise in making things easy, providing full-service rental property management across Hamilton and the wider region. We are REINZ-accredited, and our expert property managers hold Level 4 Property Management qualifications. With 99% occupancy and 99% of rent paid on time, we help landlords maximise returns and minimise vacancy. We deliver fast tenant placement, weekly rent payments, in-house maintenance, and 24/7 support. Tenants enjoy responsive service, well-maintained homes, and respectful communication. Book a free rental appraisal today to see how Glasshouse can help you get more from your property.

Glasshouse Property Management - Hamilton: Reviews

4.7/5 (200 Reviews)
Catherine Cook Published on Google 2 months ago

Fantastic experience: I have been with Glasshouse property since 2017 and cannot recommend then enough. Jess and Chloe are absolute stars and I am so grateful for their support through the rental process, they went above and beyond and I am eternally grateful!

Poppy Murrells Published on Google 2 months ago

Fantastic experience: Great to deal with! Paperwork and practicalities all very straightforward and property manager very helpful.

Corey Boyed Published on Google 2 months ago

Fantastic experience: Me and my partner have only been with them a few months but they've been extremely professional and accommodating with us and any concerns we've had got solved very quickly. Unironically they're business style is very transparent and clear in requirements while everything is well documented with no ambiguity on how, who, and when to contact them. In two words. Professional and accommodating. From what experience I've had with renting I'd say they very much are the gold standard and we're very happy in our new house.

Hannah Evans-Scott Published on Google 2 months ago

Fantastic experience: Our experience has been great so far. Anna is very professional, which made our relocation to Te Awamutu feel easy and stress free. Very happy

Tupu Auvele Published on Google 2 months ago

Fantastic experience: Glasshouse highly recommend, lovely customer service! & super fast to get maintenance sorted during the move in process. So far it’s been good settling in.

Mackenzie Dunn Published on Google 2 months ago

Negative experience: Was dealing with Nicky for a property in Rototuna, viewing was fine, applied online for the house. Got a call in the morning on Friday unfortunately I was working and the nature of my job where I can’t have my phone with me as I’m a DA. Communication was poor, only received a text saying to call when I can. Tried call twice on my lunch break, no answer. Sent a few text back to Nicky but was ignored. Finally got in touch with her today and she was very rude on the phone saying we missed out on the property and don’t call me on a Saturday I’ve have a family too. She didn’t even try contacting my partner when I gave her his phone number (he was also an co-tenant on the application) and explained I cannot pick up calls anytime. I think Nicky need to work on her communication and phone skills respectfully. Won’t be recommending Glass house to anyone, this was our first time and it was very unpleasant.

Jeanette Old Published on Google 4 months ago

Positive experience: Very good repairs all done, I think, as I haven't been in the place to check for the past few weeks.

Natalie Published on Google 4 months ago

Fantastic experience: Amazing experience super easy and efficient. Love the new house instantly felt like home Appreciated

Lahiru Ruwan Published on Google 4 months ago

Negative experience: Not good customer service I have booked for viewing 2 houses and when I go for viewing they said it’s been rented so bad experience with this company

Jema Penjueli Published on Google 4 months ago

Fantastic experience: The property is fantastic. It's not much but the support has been amazing from Nicola and Jordan! I am very grateful and thankful to the Glasshouse team and the assistance they've provided. The whole process was a smooth transition and professional and these ladies are super AWESOME!

Ritesh Chhura Published on Google 4 months ago

Positive experience: Rentimg this room was Hassle-free and I have been living here for the last 6 weeks amd it's not bad .. The Apartments are more suitable for shift workers who works during the day and home at night .. Neighborhood can get noisy at time. I would recommend for owners to Install cameras for security and more advanced locking system and definitely a Door bell.....The summer months are OK but I am not sure how winter would be like to stay here....

Penny Peart Published on Google 4 months ago

Fantastic experience: Found an awesome house and tenancy through Zee at Glasshouse. Recommend checking out their properties

N Published on Google 5 months ago

Fantastic experience: We looked at so many places, but the agent here didn’t just talk about the house. She actually listened to us, and we felt that it was really nice.

Cat Walker Published on Google 5 months ago

Fantastic experience: Everyone I have spoken to at Glasshouse Property Management have been so helpful and always been there if I needed any help. Fast to reply and fast to rectify any issues.

Te Rama Eriepa Published on Google 5 months ago

Fantastic experience: Absolutely amazing and blessed to come across yous thank yous so much.

Johanna Akteries Published on Google 5 months ago

Fantastic experience: Kudos to Jason, who took a lot of time for all our questions and gave us excellent advice.

Jen Meyer Published on Google 6 months ago

Fantastic experience: Thank you for making the move into our new place quick and easy with no fuss.

Elaine Petry Published on Google 6 months ago

Fantastic experience: Love dealing with Glasshouse Property Management - especially Vicki and Zee! They are kind and professional. Repairs are always done in a timely manner too. Highly recommend!

Dharmesh Patel Published on Google 6 months ago

Fantastic experience: Great property management company I appreciate all team members

Peter Gatenby Published on Google 6 months ago

Fantastic experience: For someone who hasn't rented for a very long time. Anna from Glasshouse helped us immensely by listening to our needs and finding a property suit. Her communication is excellent. Love the use of technology like scanning a code to report maintenance issues. We have no complaints just compliments all round.

Elna Pavier Published on Google 6 months ago

Fantastic experience: Well organised, good team. Always willing to listern and to go the extra mile.

Jessica Wall Published on Google 6 months ago

Fantastic experience: Zee was extremely helpful in a recent event, prompt response and great communication. I highly recommend and would not hesitate to go with them in the future.

FarrafarraLAND Published on Google 7 months ago

Fantastic experience: Nic, Vicky, and Chloe are superb! They are very friendly and helpful, the process was fast and easy. Everything went smooth and I really appreciate their support. Highly recommended them and the Glass House Hamilton as your property manager services if you looking a comfort and reliable place and price.

Graeme Doole Published on Google 7 months ago

Fantastic experience: Highly professional company, with broad experience and consistent performance across a broad portfolio.

Mike Stokes Published on Google 7 months ago

Fantastic experience: The team at Glasshouse Properties have been great to deal with. Communication has always been clear and friendly, and everything from viewing the property to moving in was made really easy. Any questions or maintenance requests are handled quickly and professionally. I really appreciate how organised they are and how well they look after both the tenants and the property. Thanks to the team for making the process stress-free!

chenel bateman Published on Google 7 months ago

Fantastic experience: Friendly and helpful group at Glasshouse Property management.

steven mackintosh Published on Google 7 months ago

Fantastic experience: Love our new property, so much space. Looking forward to summer, great outdoor space.Glasshouse very thorough with their inspection. No complaints so far

Katherine Dullforce Published on Google 7 months ago

Fantastic experience: Very good experience renting with them - very thorough and efficient team on board!

Ferdinand Bosch Published on Google 7 months ago

Fantastic experience: Had the most pleasent experiencing renting through Glasshouse, particular Vicki. They made the experience so positive and easy. Great communication, thank you Vicki!

Sonja Vorster Published on Google 7 months ago

Positive experience: The process leading up to the move-in was smooth and well-handled, with clear communication and timely coordination from the agency. Since moving in, my experience has been generally fair. While communication could be improved, the overall experience has been satisfactory so far.

Brown Hutchins Published on Google 7 months ago

Fantastic experience: I rent from Glasshouse and they are the best property management company I have dealt with. I would recommend them to family and friends. Thanks Glasshouse team .

Ange Tui Published on Google 7 months ago

Fantastic experience: If you are looking for a place to rent that has friendly professional service . Contact Glasshouse Property Management. They may have your next place. We are happy to recommend this company. AAA+ Thanks Glasshouse.

Brucene Larey Published on Google 7 months ago

Fantastic experience: Sara was just amazing. I went to go for a viewing for another place which wasn't right for us but then she said I have the perfect place for you and now we are loving our new place ! Thank you team

Micheala Taylor Published on Google 7 months ago

Fantastic experience: Really happy with my experience with glass house

Satin Patterson Published on Google 8 months ago

Fantastic experience: I highly recommend glass house! I was a tenant for 2 years with them and they are such friendly helpful people.

Teleah Alexander Published on Google 8 months ago

Fantastic experience: I rented through Glasshouse for just under a year (before purchasing my own home) and I had the most amazing experience with property manager, Wenshu Du! Wenshu was always so helpful and friendly. I truly appreciated her support throughout my tenancy and always enjoyed catching up with her whenever she would come around to the property for maintenance or inspections.

Madz McTavish Published on Google 8 months ago

Fantastic experience: Wenshu was sooo lovely, never been at a place that was to quick to fix any problem we had. Lovely and polite with the moving in and out process. Super professional

Dion Nepe-Adler Published on Google 8 months ago

Fantastic experience: Absolutely fantastic service from our Property Manager Wenshu, always absolutely amazing to deal with - resolved any and every issues immediately without any trouble every single time! 5 Stars!

Kevin Tynan Published on Google 8 months ago

Fantastic experience: I’d like to thank Nikki and Zee from the team at Glasshouse Property Management NZ, No matter in issue big or small they were a breeze to deal with! Highly rate them for anything property related!

Aroha Edwards Published on Google 9 months ago

Fantastic experience: Vicki was so patient with me and very open, honest, polite showed the respect and integrity she has as a person and professionally. The transition was an easy flowing process with no concerns. Communication through out was consistent. Thank you glasshouse properties... The home is perfect for our small family, The bedrooms are a great size, bathroom and toilet separate... yay bonus... and the space through out the house is not too big or too small, it is a warm cozy and comfortable house that we can honestly call home... Just right... Nga mihi ki a koutou katoa mo to manaakitanga Aroha and Marty

Vienna Pahi Published on Google 9 months ago

Fantastic experience: Despite all of the delays moving in, tradies and cleaners etc, the team at Glasshouse did a fabulous job communicating with me. Everything was online and streamlined, the application process, reference checks, signing the tenancy agreement, even property maintenance via tapi. Would highly recommend Glasshouse Property Management and the team.

Rin Lazet Published on Google 9 months ago

Fantastic experience: Friendly, and great communication, thanks Nicola Burkhart, so happy with the house!

Melissa Edgecombe Published on Google 9 months ago

Fantastic experience: These are awesome people and a good real estate I'm happy to be with them

John Boswell Published on Google 9 months ago

Fantastic experience: Open and honest. Resolves issues fast for clients and tenants.

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Appreciate the kind words, thank you John!

clevin george Published on Google 9 months ago

Negative experience: I had a very disappointing experience with Glasshouse during the end of my tenancy, and I’m sharing this to help future tenants be cautious. Throughout my lease, I paid $715/week for a 100m² property — higher than what my neighbor paid ($690/week) for a similar unit same agency . Despite this, the end-of-tenancy process felt unfair and disorganized, ultimately costing me nearly $1,000 in deductions with no quotes or advance notice provided. TV Wall Mount Issue We had a clear agreement with the Property Manager (PM) that I could mount a TV on the wall if I left the bracket behind. This was acknowledged and not raised as an issue during any of the four inspections. However, at the end, I was suddenly charged for wall repairs, with the PM claiming they "couldn’t remember" the agreement. This felt misleading and completely unfair. Carpet Cleaning Charges I was charged for professional cleaning due to “stains” in two bedrooms — one of which (Bedroom 2) had marks that were already present when we moved in. The ingoing inspection photos didn’t clearly disprove this, yet I was charged anyway. I never agreed to professional carpet cleaning unless it was necessary, and I don’t believe it was. General Cleaning Charges My pregnant wife and I spent over six hours thoroughly cleaning the home, including scrubbing bathrooms and cleaning glass with proper products. Despite our efforts, we were charged a full cleaning fee, with no acknowledgment of the condition we left the property in. Poor Photo Documentation The ingoing photos were wide-angle and didn’t show detailed condition, while the outgoing inspection photos zoomed in on specific faults. This made it impossible to fairly compare the condition and felt biased toward justifying deductions. Lack of Transparency I was never provided with quotes or estimates for the charges — just a final amount deducted from my bond. This lack of transparency is unacceptable and seems like an easy way to pass costs onto tenants. Advice to Others If you’re renting through Glasshouse, be extremely cautious. Get everything in writing (email/text), take close-up photos when moving in and out, and store everything in your own records. Don’t rely on verbal agreements. I’ll be seeking professional advice, but wanted to share my experience. — A hard lesson learned.

Veena Soma-Barron Published on Google 9 months ago

Negative experience: After having used Glasshouse NZ since late 2018, we decided to put our property on the market. A final inspection was conducted once the tenants left. However, it was not comprehensive enough to detect significant damage to the double garage doors. Upon the final inspection, the plug for the garage door was (suspiciously) removed from the power socket, which the property manager noted. Yet, this did not raise any suspicions for her. The power plug was not reinstated, and therefore, the doors were only visually checked, not physically tested to see if they opened or closed. The new purchaser of the property required a Builder's Report, and only then was the damage and the extent of damage to the garage doors identified. We asked the property manager if she knew anything about this. The property manager said that the plug was unplugged, and she could not replug it (No step-ladder to stand on). So, she called the tenant to 'see if it still worked.' Of course it worked!! After several emails back and forth to Glasshouse, making inquiries if we could recoup funds from the tenents' bond, and to try getting to the bottom of how the property manager did not see this, we were very matter-of-factly informed by Glasshouse, that because the property 'was' eight years old, it was only normal 'wear and tear'. They insisted they had done everything by the book, and that we were wrong. The bond had already been reimbursed, and we would just have to grin and bear it. OR take the tenants to the tenancy tribunal ourselves. Glasshouse did not want to accept one bit of responsibility; they completely washed their hands of the issue. They claimed they did everything according to the Residential Tenancies Act. The one thing they did not do was apologise for their negligence. Long story short - we've now had two assessors inspect the damage. Both reiterated that the damage was not normal wear and tear, and that the damage had been caused by a vehicle, as there are 'impact marks' on the metal struts and a tear in the metal door itself. To say we are disappointed is underwhelming. From our perspective, this is a disgraceful and deceptive act that other landlords should be warned of. Glasshouse claims and promotes itself on offering good service, "fast issue resolution, protecting your investment, and without the stress of managing it yourself." We find these catchphrases - taken from Glasshouse's website - to be nothing short of false and misleading. Think twice before using them if you are a landlord!

Rick Rudolph Published on Google 10 months ago

Fantastic experience: Awesome to work with and communication has been easy and open. Stress free as it should be...

Jacqui de Smidt Published on Google 11 months ago

Fantastic experience: I cannot recommend the Glasshouse team more highly - we had a really quick move to Hamilton and needed a house ASAP. We contacted many agencies who never got back to us- but glasshouse were incredible. They went above and beyond to help - calling personally when new listings came up and checking in when we had seen places. They were so kind and genuinely supportive. They have made us feel welcome in our move to Hamilton! Thank you glasshouse and Erin for your care and support!

Conrad De Jesus Published on Google 1 year ago

Fantastic experience: The agent was very accommodating. She explained to us everything. She is very quick in responding to oue emails and text messages. The unit was nice. Though the paint and the wall easily gets scratched, we will try our best to take care of it.

Softex Exterior Wash Published on Google 1 year ago

Fantastic experience: As a vendor and service provider for exterior cleaning services we enjoy working along with Glasshouse to complete work orders and provide quoting for our services. Communication is always prompt and clear, and working with the Tapi system to manage work orders and maintain clear communication between us, Glasshouse and Glasshouse clients is a seamless and easy process. We hope to continue fostering a great relationship with Glasshouse and appreciate the efforts they go to to support local brands like ourselves.

Raj Sumeran Published on Google 1 year ago

Positive experience: Nothing major to report . The handover process went smoothly and the first property inspection was good. I am hoping to see a continuation of this in future . Thank you !!

Rochelle Cant Published on Google 1 year ago

Fantastic experience: Such great service, efficient and easy to deal with. Highly recommend

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Thanks Rochelle, we really appreciate it!

Elaine Bliss Published on Google 1 year ago

Fantastic experience: Glasshouse consistently provides me with excellent services, in particular, professional and accurate documentation and timely and reliable communication. I feel my property is being looked after and I am in very capable hands.

krishna leen Tagalog Published on Google 1 year ago

Fantastic experience: I have been a tenant with Glasshouse since 2020, and I couldn’t be happier with my experience. As our family grew, we moved from a two-bedroom to a three-bedroom home, and throughout this journey, Glasshouse has been incredibly supportive and approachable. I especially appreciate my property managers, Sophie and Vicki—they are the sweetest and kindest! They have always been quick to arrange any necessary repairs and genuinely appreciated how well we maintained the house, which, as tenants, meant a lot to us. One experience that truly highlighted their exceptional service was during a major incident at one of their properties—an unfortunate accident that rendered our home uninhabitable right around Christmas. During this stressful time, Nicky was an absolute angel. Instead of judgment, we were met with kindness and support. She helped us through the situation, offering us a temporary place to stay while we searched for a new home. The entire team kept us updated, visited us and made sure we felt supported every step of the way. By January, they opened their listings, and in no time, we secured the perfect new home in a smooth and efficient process. I feel incredibly lucky to have chosen Glasshouse—their service is truly exceptional. I would highly recommend them to all my friends. Thank you again to the entire team—we will never forget your kindness and support! I would give a 10 star if i could!

Kaqi Tutai Published on Google 1 year ago

Fantastic experience: Agent was very prompt with responding and keeping in contact with us. The house that we were approved of is an amazing home and great location near great amenities and schools. Glasshouse gave really amazing services

Tomlinson Published on Google 1 year ago

Fantastic experience: Absolutely amazing experience with Glasshouse. We are so happy in our home and so impressed with the service. Thank you Glasshouse!

Rachael Conlon Published on Google 1 year ago

Fantastic experience: We have always had wonderful experiences with Glasshouse. Our property manager is always welcoming when we have questions, and is always quick and efficient with her communication. She always has a warm smile on her face and is so friendly and polite. Thank you for making renting a wonderful experience for us, Maryke. Glasshouse looks to fix any issues that may arise or questioning that need answering rather immediately. They care and speak to you professionally but very friendly.

jancy george Published on Google 1 year ago

Fantastic experience: It was a nice experience with Glasshouse property management. Special thanks to Wenshu Du for care and support.

Natracha Midwood Published on Google 1 year ago

Fantastic experience: I'm lucky to have amazing property manager as Nicky. Look after property and myself with positive attitude, quick response to all enquiry and sort things out. Thank you to all glasshouse team.

Kim Habib Published on Google 1 year ago

Fantastic experience: Very friendly and helpful team! Smooth and easy online service for securing a new rental. Looking forward to moving into our new rental

Beverly Anne Llanza Published on Google 1 year ago

Fantastic experience: We've had a fantastic experience renting through Jess Needham and the team at Glass House Property Management. Their service has been consistently prompt and attentive, addressing every need throughout our tenancy. It's been a pleasure working with such a professional and responsive team. Highly recommended!

Brittany Cooper Published on Google 1 year ago

Fantastic experience: Super positive experience with Glasshouse. Maryke has been a pleasure to deal with and feel really looked after as a tenant. Have recommended my friends looking for rentals to go through glasshouse.

Roxane Mansour Published on Google 1 year ago

Fantastic experience: Maryke along with all of the Glasshouse staff have been exceptional. They are always friendly and accommodating and really go above and beyond to help where they can. They are very easy to contact and always respond with urgency.

April Tips Published on Google 1 year ago

Fantastic experience: We never thought renting would be so easy! We are really pleased with how communicative & responsive Wenshu is. And how it is great to have all the paperwork logged electronically. All in all a very easy "rental process". We are very happy and would highly recommend their services to anyone. Thank you, Glasshouse!

Ryan Delport Published on Google 1 year ago

Fantastic experience: Glasshouse delivers exceptional service with unparalleled expertise. Their team is professional, responsive, and genuinely cares about finding the perfect property for their clients. Highly recommended for a seamless and stress-free experience!

Larnie Mac Published on Google 1 year ago

Fantastic experience: I cannot recommend glasshouse enough, especially going through Stacey Gibson. She truly went above and beyond for me when she didn’t have to. At glasshouse they understand that sometimes life takes unexpected turns and Stacey helped me every step of the way, made everything so easy and stress free! She has my highest praise and recommendation!

Esther Yu Published on Google 1 year ago

Fantastic experience: Very Through with their work. The team communicate well and work with you diligently to find solutions.

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Thank you Esther for the 5 star review!

Fiona Puata Published on Google 1 year ago

Fantastic experience: Thank you for working quickly making this process easy and knowing we felt supportive. Your awesome glasshouse.

kyle morton Published on Google 1 year ago

Fantastic experience: Very satisfied with the move however last tenants did not clean the place well before leaving as we cleaned the house as we moved in but on you guys part very awesome

Alana Carroll Published on Google 1 year ago

Fantastic experience: Iv so far had a great experience with glasshouse easy communication, we are very greatful

Tahira Sameen Published on Google 1 year ago

Fantastic experience: My first interaction with Glass Property Management went awesome. Very supportive and accommodating!

Mel Whitfield Published on Google 1 year ago

Fantastic experience: Great property management company, wish we could have stayed with them but we relocated to another city. We were with them for two tenancies and loved our property manager Nicky ❤️

Viking Glass Waikato Ltd Published on Google 1 year ago

Fantastic experience: The team at Glasshouse Property Management are incredibly professional, responsive, and attentive to both landlords and tenants. Highly recommend Glasshouse!

Kazza Blair Published on Google 1 year ago

Fantastic experience: We've been a tenant with Glasshouse Property Mgt since Oct 2021. Vicki our Property Manager has been awesome to deal with. Very approachable and friendly. Nothing is too much trouble. Whenever we've needed repairs or maintenance doing, she's been on to it quickly to get it sorted. Sadly the owner of the house has chosen to go with another Property Management company now so unfortunately we won't get to deal with Vicki whilst living here but thankyou Vicki you've been great.

Graham Brown Published on Google 2 years ago

Fantastic experience: Tenant from April 2021 Outstanding Property Management agency... Highly professional, attentive when needed and supportive to tenants and landlords alike. 3 years residency in this beautiful property. Glasshouse Property Management hold the best rental properties, have the loveliest Property Managers who really do care about top quality maintenance and presentation, and whenever, (IF ever), something does go wrong inside or out they are swiftly on the case and the matter is quickly dealt with by professional tradespeople with real urgency and efficiency that is second to none. I'm so delighted that I searched and found Glasshouse to find my perfectly suited and wonderful cosy home and garden when I moved to Hamilton - including a fun family of Ducks and Pukekos as a cute addition. Well worth a solid, no doubts about it... FIVE

Zean Purcell Published on Google 2 years ago

Fantastic experience: Would definitely recommend to anyone to use GP. Very helpfull and friendly always. Thank you Maryke

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Thank you for the 5 star review. Maryke is a star, you are in good hands!

Roy Chian Published on Google 2 years ago

Fantastic experience: I recommend Glasshouse, and especially Wensu, the property manager. My property was recently placed in her care. In my experience, it's crucial to find the right person to manage your property, not just focus on the company. She researched the property market and provided me with valuable advice to maintain my property's value. Thanks

Rhiannon Jones Published on Google 2 years ago

Negative experience: For a company that charges a premium – I received a subpar experience!! A long list of issues occurred during my time listing my rental with Glasshouse. Firstly, my property manager (PM) signed up tenants for an 18-month tenancy ending March 2024 – when she emailed me the Tenancy agreement (TA) the date showed TA ending March 2023 (which I thought was just a clerical error) I informed my PM of this error to which she said she would amend to the correct date of 2024. August 2023 rolls around, and I get an email advising my tenants were ending their tenancy, I questioned what the process was given this was an earlier date agreed – to which my PM stated it wasn’t. I checked the TA and found that instead of correcting the TA to March 2024 she wrote in September 2023 WITHOUT any consultation. She admitted her negligence, however, wasn’t prepared to offer any compensation – it took several weeks, emails and phone calls back and forth and requests to speak with her manager and the managing director before they offered to cover the cost of replacing the tenants, even so I lost a week of rent. I was away overseas when the PM was advertising for new tenants, my PM decided that she was now not going to show me ANY details of the new tenants, fully redacting the TA – given her early issue I wanted to be able to review this document myself, she informed me that the privacy act prevented her from disclosing any information to me (even though it hadn’t changed since my first tenants were signed up and the full TA was emailed through to me). When I questioned her on what part of the act prevented her from disclosing any information, she could not highlight it, and just didn’t reply to the email. Ironically, the monthly statement come through with their information on it, which she clearly overlooked – which led me to believe that she was making the process difficult due to perceived issues with me highlighting her incompetence. I eventually had a meeting with her manager to which I was asked if I had met my PM in person, she is a really nice person, I thought it was an odd point, I am sure she is, however I wasn’t paying for a nice person, I was paying for a service. I have since taken the management into my own hands, and since meeting my tenants they advised me they had issues with the PM from their end as well. The reason I got a management agency was to make it easier for me since I was no longer living in the city of my property, however my experience can be summed up as underwhelming, stressful and disappointing.

Shibumon Krishnankutty Published on Google 2 years ago

Fantastic experience: Very good comment about my and my wife's glass house property management. We really liked this house and the surroundings. The highlight of this house plan is the two bedrooms with lots of privacy. Also nicky dickson is very nice lady. My madam Amanda Mills called Nikki when I was worried about not being able to walk around the house. This house was also shown that day and we loved it. The agreement was sent on the same day and the house was ready for me at the time I wanted. Thank you very much Cicky and Glass House

Don Tewarapperuma Published on Google 2 years ago

Fantastic experience: First time work with Glasshouse Property so far so go. We loving there service. Specially Zee who goes more and beyond to help us settle in Hamilton thanks guys

Micharn Gatland Published on Google 2 years ago

Fantastic experience: Gave my daughter an opportunity to have her first rental moving out of home. Great communication, professional and friendly.

Katie Beaumont Published on Google 2 years ago

Fantastic experience: Incredible service and help, I was approved a house but that one fell through, they knew my circumstances and found a suitable house within a few hours. Keep up the amazing work ladies!

shana O Published on Google 2 years ago

Fantastic experience: Have dealt with a few property management companies over the last few years and Glasshouse is by far the best. We’ve now moved into a place & sadly no longer with Glasshouse however would like a special mention to our awesome property manager Wenshu. A lovely lady who’s extremely helpful & was a pleasure to deal with, shes made our end of tenancy process so easy and stress free, while also having a lovely & approachable attitude the entire way & just awesome communication every step of the way. Thanks so much Wenshu & Glasshouse!

Yury Aleksandrovich Published on Google 2 years ago

Fantastic experience: I want to specifically acknowledge the highly professional work of Wenshu. She assisted us in resolving a rather challenging situation with relocation, and all during arguably the most hectic time of the year - in the lead-up to the Christmas holidays. We were quite anxious as it seemed almost impossible, but Wenshu's expertise and personal qualities exceeded all praise, resulting in the most favourable outcome for us. I express my gratitude and highly recommend reaching out to her specifically.

Uputaua Uputaua Published on Google 2 years ago

Fantastic experience: My family and I have been fortunate enough to have Wenshu Du as our Property Manager. I can not praise her professionalism and compassion enough. Her guidance was not only highly professional but also accompanied by a genuine consideration for our unique situation which makes her an invaluable asset. Her advice provided is always prompt and straightforward, making the entire process stress - free. Without a doubt the best Property Manager experience we've had.

Alexa Alexis Published on Google 2 years ago

Negative experience: So there’s one person in glasshouse I deal with (not naming names) who is such a bad person. I had family over for the holiday and my landlord was so annoyed and text me how I should’ve informed them first. I had them over for ONE day!! Definitely do not recommend them

Brenna Luce Published on Google 2 years ago

Fantastic experience: Highly recommend! I've rented with these guys for the last 5 ish years and have always had the most caring amazing agents

Donna Wilson Published on Google 2 years ago

Fantastic experience: Glasshouse are fantastic, I cannot recommend them enough! The staff are lovely, kind, friendly and helpful. I felt like more than 'just' a tenant. The whole process was so easy and I didnt feel judged (like I did with other companies!) The 24hr emergency support was a great added bonus, really made me feel secure knowing someone would help if something needed an urgent repair. This house was the only place that really felt like home and I believe GPM played a part in that! Absolutely great team, keep up the great work!

emilee mccasland Published on Google 3 years ago

Fantastic experience: Called and told them what I was looking for and got a viewing for two places later that week. Moved in the next month. Really wonderful people, helpful all the way through. Only been renting with them a month but have been really great to rent from.

Naomi Russell Published on Google 3 years ago

Negative experience: Apart from the first property manager mentioning an issue with the front door, but then never fixing it, my experience with Glasshouse started off well. They remedied any other issues throughout the tenancy period promptly. However, from a tenant that paid rent on time every single time, and no issues to speak of, to have now exited the rental only to be invoiced for cleaning of the rings of the gas hobs and grout in a shower but the rest of the property otherwise spotless… the property manager Monica has deemed the property to not have been left in a reasonably clean and tidy condition. Totally unreasonable. Glasshouse has left an extremely sour taste in my mouth and I will be claiming back my bond in full via the tenancy tribunal. I’ll keep you updated on the outcome.

Patearoha Haimona Published on Google 3 years ago

Fantastic experience: The glasshouse team were are are very respectful and value my tenancy. Monica and the team are very polite, very precise and understanding. Love being apart of glasshouse!! I’m greatful for everything they do for me

Nikora Published on Google 3 years ago

Fantastic experience: Had such an amazing experience with Glasshouse as our landlord! So friendly and professional. Would definitely recommend to new tenants. Will definitely miss them.

Tamara Mathieson Published on Google 3 years ago

Fantastic experience: After a lengthy search for a family home Glasshouse were amazing!! I was treated with kindness and respect throughout the entire process. Being a single mum of 4 i wasn't always treated this way by other rental agencies. I'm can't express enough my gratitude to glasshouse property management. My family and I are extremely lucky to have such an amazing company to rent from. The staff and my property manager are very approachable and AMAZING people!!

g c Published on Google 3 years ago

Fantastic experience: Glasshouse really looked after us and Nicky was fantastic. Always happy and positive. A pleasure to deal with :) Cheers Glen and Vanesa

Charm Magat Published on Google 3 years ago

Fantastic experience: Glasshouse has been very helpful to us since the day of our transfer. They are accommodating and fast whenever we have any queries. We are beyond grateful and delighted of their efforts. I highly recommend Glasshouse.

gauravdeep kaur Published on Google 3 years ago

Fantastic experience: We had a great experience with glasshouse, we had to move from North Island go South Island so sadly we had to leave the property. I wish glasshouse would be available here in South Island. Our property manager at glasshouse Vicki Martin is really a very nice lady, she had been so nice during our tenancy. I would definitely recommend go get a property under glasshouse.

aroha simpkins Published on Google 3 years ago

Fantastic experience: Very helpful friendly bunch at glasshouse property management! Happy with their service!

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Thank you Aroha, appreciate your review!

Louise Liddington Published on Google 3 years ago

Fantastic experience: They are amazing my property manager is great they made the process of getting a house and moving very relaxing it was very quick I would recommend glasshouse property to my friends great company to deal with

GFW777 Published on Google 3 years ago

Fantastic experience: I moved into a clean, neat and comfortable property, which has everything I need. The extra kitchen and living area is a bonus and is getting cleaned properly on a regularly basis. The management of Glasshouse are professional, friendly and very helpful people. Their personal attention to detail is fabulous. I would recommend Glasshouse Property Management to anyone with confidence.

Viv Lovatt Published on Google 3 years ago

Fantastic experience: Doing an awesome job looking after my rental property. Great communication in replying/responding to any query I might have. Highly recommend to all

Glasshouse Property Management - Hamilton
Glasshouse Property Management - Hamilton

Thank you Viv, we appreciate your kind words and support! You've been a pleasure to have onboard - Team Glasshouse

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