First National Real Estate Progressive - Christchurch, Sales & Property Management experts
Information about First National Real Estate Progressive - Christchurch, Sales & Property Management experts
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: (closed)
- saturday: (closed)
First National Real Estate Progressive is a locally owned and operated family real estate business serving the wider Christchurch area. It features a high-performing residential property management team alongside a residential sales team, each bringing generations of expertise and experience to the table. Their main goal is to consistently exceed clients' expectations through outstanding customer service and meticulous attention to detail.
You'll always feel warmly welcomed at their modern, purpose-built office located in the heart of Ilam, where a cup of coffee and a friendly chat are always on offer. This agency truly puts you first, ensuring that every interaction is both personal and professional.
With a comprehensive approach that includes support for buyers, sellers, and investors, First National Real Estate Progressive stands out for their management of leases and property sales. Their commitment to excellence has established them as the go-to agency in Christchurch's real estate sector for two generations.
Whether you're looking to buy, sell, or rent, their dedicated team is ready to help you devise a plan to make your real estate dreams a reality. Contact them today and discover how they can support you on your property journey.
Our comment from Agencias Inmobiliarias about First National Real Estate Progressive - Christchurch, Sales & Property Management experts:
Welcome to First National Real Estate Progressive, your trusted partner for sales and property management in Christchurch, New Zealand. With years of experience in the industry, our team is dedicated to providing a seamless and enjoyable experience for both tenants and property owners.
Our clients consistently commend our responsive and professional service. Our property managers, including Kate Van Den Berg, Vic Liwanag, and Nathan Hill, are known for their exceptional communication skills and commitment to resolving issues promptly, ensuring that both tenants and landlords are well cared for. Here are some highlights from client experiences:
- Tenants appreciate the quick response times to maintenance requests and property management concerns.
- Our team is praised for being approachable and genuinely caring about tenant satisfaction.
- Clients have reported smooth transitions during property management changes and seamless relocations.
- Many customers express trust and confidence in our professionalism, with repeated business and recommendations to friends and family.
However, we acknowledge that we have room for improvement; a minority of clients have shared experiences regarding communication challenges and maintenance issues that occurred during busy periods. We take these comments seriously and are continuously working on enhancing our processes to ensure every experience meets our high standards.
At First National Real Estate Progressive, we prioritize maintaining a high level of service and integrity in all our dealings. If you're looking for a reliable partner in real estate, we invite you to reach out and discover why so many clients trust us for their property needs.
First National Real Estate Progressive - Christchurch, Sales & Property Management experts: Reviews
Fantastic experience: I have been renting an apartment of First National Christchurch for almost a year now. And have been very happy with the apartment and the support. I had an issue with a parking space and the cooker but both where delt with very quickly by the property manager Kate Van Den Berg. They always respond quickly to emails and have very friendly staff.
Thank you so much for taking the time to write this review for Kate :)
Fantastic experience: Kate looks after our unit in Poulson Street, Christchurch. Kate sorts our problems and answers our queries promptly. Awesome Property Manager.
Thank you, Vic. We appreciate you taking the time to write these kind words for Kate.
Fantastic experience: Excellent communication and assistance in relocating apartments
Thank you, Andrew
We appreciate you taking the time to write this review
Fantastic experience: Nathan at First National has been an awesome property manager for us over the past several years. I would highly recommend him.
Thank you Corinne, we appreciate you taking the time to write this review for Nathan. :)
Fantastic experience: We had a truly excellent experience with Kate. She is professional, responsible, and incredibly efficient. In particular, she helped us handle our break lease process smoothly and worked very hard to minimize the associated costs for us. We really appreciated her efficiency and fairness throughout the whole process. I highly recommend First National to everyone. During our one-and-a-half-year tenancy, they were not only responsible and supportive toward tenants, but also very professional and accountable to the landlord. The property inspections were conducted strictly every two months, which showed their high standard of management. If I ever buy a house in New Zealand, I would definitely choose them to manage my property. Choosing them is absolutely the right decision.
Thank you so much for your wonderful review for Ellie, I will speak to the boss about a raise ;)
Fantastic experience: Awesome Agent.James Abell,ur the best...
Thank you, Julius for this review. We appreciate you taking the time. :)
Fantastic experience: Had a great experience working with Natasha at First National Progressive. She was extremely professional and highly responsive, which made every interaction seamless.
Thank you, Nancy for this review for Natasha. We appreciate you taking the time. :)
Fantastic experience: I was very pleased to be introduced to these highly professional and knowledgeable people (Glenn and Natasha) who provide timely and thorough communication and demonstrate a culture of excellence. During the onboarding process and a change of tenants, I was provided with important information that ensured a smooth transition, as well as the reassurance that my house would be expertly managed by a diligent and capable team.
Thank you Paul. We appreciate you taking the time to share your experience.
Fantastic experience: Lynette and James were incredibly helpful with the sale of my rental property. After our first contract collapsed due to a difficult buyer, they worked very hard to secure a second offer quickly. Thanks to their dedication and professionalism, we were able to settle smoothly at a satisfactory price. I truly appreciate their effort and highly recommend them!
Thank you, Robin. We are so pleased that we were able to achieve a great outcome for you. :)
Fantastic experience: Thanks to Lynette the process of buying our first home was made more enjoyable
Thank you, Trent. Wishing you all the best in your new home. :)
Fantastic experience: I have found the staff and my property manager at First National Progressive to be very friendly and professional. When we had to make some important decisions about our property they went out of their way to give excellent advice and assistance. Our everyday queries are answered and dealt with promptly and we are given regular feedback on the state of our property and tenancy.
Thank you, Faye
We appreciate you taking the time to write this review. :)
Fantastic experience: I've always found the team at First National friendly and very responsive.Our manager Kate sorts any issues out very promptly
Thank you, Jason. We appreciate you taking the time to write this review for Kate!
Fantastic experience: Our property manager is Nathan. He is very quick at responding to any issues with the property. It’s easy to communicate with him.
thank you for your 5 star review for Nathan, we appreciate you taking the time :)
Fantastic experience: I highly recommend First National. We were overseas during the sale process and Glen handled everything for us. We felt well looked after and got a great result. Thanks again.
Thank you Adam, we are so pleased that Glen was able to handle the sale of your property seamlessly for you. Congratulations :)
Fantastic experience: Cam ,The best property manager until now I have experienced . Always been so helpful, just a call and Cam always do his best to provide best help , I been very lucky to be with progressive real state , I highly recommend you cam and the progressive real estate property. Thank you so much Cam from the start till now for many more…
Thank you so much for taking the time to write this review for Cam :)
Fantastic experience: Great Resl Estate company to deal with First National,made the whole process of renting quick and easy........my dealings were with Natasha who definitely knows her job and was so helpful getting it all completed so quickly......5 Stars
thank you, Albow for your 5 Star review for Natasha, we appreciate you taking the time. :)
Fantastic experience: Have recently moved in and it is Very modern and spacious, I love it, it is very very comfortable to stay in. I love the place. I thank Vic Liwang from the First national estate for recommending me and my parents. Had an Easy smooth process of what was requested from him. lucky it was good fortune that I have meet him. Thank you Vic Liwang awesome bloke
Thank you, Michael. We appreciate you taking the time to give Vic this 5 star review. :)
Fantastic experience: Property managers like Vic Liwanag are doing their job very well, i am very happy of the services. i can highly recommend First National Real Estate Progressive to my family and friends
Thank you Agustin, we appreciate you writing this review for Louwren. :)
Fantastic experience: Once again, Glen and his team have found us fantastic tenants and made the process incredibly simple for us.
Thank you Jamie, we appreciate you taking the time to write this review for Glen :)
Fantastic experience: I’ve had a wonderful experience renting through Vic Liwanag our property manager. They have been incredibly accommodating and easy to communicate with from day one. Any questions or maintenance requests were handled quickly and professionally. It’s rare to find a property manager who is both responsive and genuinely cares about their tenants’ comfort — and Vic truly does. I highly recommend them to anyone looking for a smooth and stress-free renting experience.
Thank you, Randy for taking the time to write this wonderful review for Vic, we agree is is great :)
Negative experience: I would like to provide feedback regarding my recent experience with First National, as I believe there are serious issues with communication and internal coordination that have negatively affected me. I vacated my flat in July, having completed all requirements on my end to be removed from the lease. I assumed this had been processed. However, at the end of October, I discovered I was still listed on the lease because certain steps were not completed by the new tenant. I received no communication or follow-up and was unaware I remained legally attached to the tenancy. This caused significant issues when I applied for a new property and was declined based on a poor reference from First National. When I contacted my former property manager, I was told the reference was an error, that the team had “no idea” I no longer lived there, and that it would be corrected. After being transferred to another staff member, Andrew, I was told dismissively, “Why would I give a different reference?” Such inconsistency between staff in the same office demonstrates poor communication and professionalism. I was later told the negative reference was due to the property’s condition, which had reportedly not been satisfactory since the start of the year. However, when I lived there, the flat failed healthy-homes standards with mould and cleanliness issues on arrival. Despite that, my flatmates and I maintained it to a high standard - arguably better than it had been for the previous two years, according to the previous tenants. It is unreasonable that I received a negative reference for conditions or payment issues that occurred after I vacated. Ongoing communication problems, such as unresolved maintenance and missed bin collections, indicate wider issues within the property management team which suggests a broader issue with communication and responsiveness within The First National Progressive Team.
Hello Sophie, Thank you for taking the time to provide us with your feedback. We genuinely appreciate you bringing these concerns to our attention.
However, we would like to clarify some points in your review. The house did meet Healthy Homes standards at the start of your tenancy, contrary to the claim that it failed to do so. Furthermore, there was no mould present at the beginning of your stay. Any mould that developed was a result of conditions over the course of the tenancy. These issues were not raised when you returned the ingoing inspection report. They were identified during our routine inspections and addressed accordingly.
Regarding the change of tenancy, our records show that it was not fully completed by the tenants at the property. It is the responsibility of the vacating tenant to ensure this process is finalised before moving out. We did not send any confirmation indicating that the change had been completed. You also continued to receive correspondence related to the tenancy, which should have indicated that you were still listed on the lease.
When providing references for tenants, we must consider the overall condition of the property and any issues that arose during the tenancy. Unfortunately, concerns about damage were noted during a routine inspection and had not been reported by any tenants. These were reflected in the reference provided. All tenants on the lease are jointly and severally liable.
We strive to maintain a high level of communication and professionalism, and we apologise for any inconvenience this situation may have caused.
Fantastic experience: We had a wonderful experience with our property manager, Vic Liwanag. He was always professional, kind, and very helpful throughout our tenancy. He communicated clearly, responded quickly, and genuinely cared about making things easier for us. Even when we were moving out, he went above and beyond to help us find a new home. We truly appreciate his support and would highly recommend him to anyone looking for a great property manager!
thank you Harpinder, we appreciate you taking the time to write give Vic this 5 star review :)
Fantastic experience: Nice stay. Full privacy. Nice and cooperative property Managers Kate and Cam. Fully furnished with Fridge, Heater, Tv, Attached washroom etc. Would like to stay in future too.
Thank you Sandeep for your 5 stars for Cam. :)
Fantastic experience: Excellent service and great support! My experience with First National Progressive Realty has been excellent from the very beginning. The team is professional, kind, and always quick to respond. Natasha, who was the agent responsible for my tenancy, has been incredibly helpful and attentive. She guided me through the entire rental process with great communication and care, making everything clear and easy to follow. The move-in process was smooth, the property is well maintained, and the service has been consistently reliable. I’m very happy with my experience and would highly recommend First National Progressive Realty to anyone looking for a trustworthy and professional property management team in Christchurch.
Thank you, Bruno for this wonderful review for Natasha. We appreciate you taking the time to write this. :)
Fantastic experience: We have used First National Real Estate Progressive for over 20 years now and they are an excellent company to work with.
Thank you Jayne! It has been a pleasure to have you for over 20 years! We appreciate you taking the time to write this review :)
Fantastic experience: Our Property Manager is very prompt in addressing our concerns like when there's something that needs to be fixed/repaired. Keep up the good work & more power⭐
Thank you, Glaiza for your 5 Stars. We appreciate you taking the time.
:)
Fantastic experience: Great Property Manager and front office staff so friendly. Highly recommend First National Real Estate for your next rental…
thank you, Mark. We appreciate you taking the time to write this review. :)
Fantastic experience: Moved into our space a few months ago now and have had no issues, prompt response with everything we have needed. Absolute smooth sailing from day dot.
Hello Ella-Renee, thank you so much for taking the time to write this review for Nathan :)
Fantastic experience: Our property manager, Vic Liwanag was very helpful throughout our entire application process, promptly answering all our questions, and the approval came quickly!
Hello Eloisa, thank you so much for the 5 Stars for Vic, we hope you enjoy your new home :)
Fantastic experience: I dont know where to start vic has been amazing from the day we met him. Such a kind supportive guys that goes to full length for anyone. The handover was so easy and made the house feel like home instantly since we've moved in its been such a relief to have a excellent property manager. Also the company is fabulous so o highly reccomend
Thank you so much for taking the time to write this review for Vic. Enjoy your new home :)
Fantastic experience: Kate van der Berg was my property manager until I recently sold my property. I cannot speak highly enough of her as a highly professional, pleasant and always very accomodating person during her time managing my property. She is the best manager I've had by far. Thank you Kate
Thank you, Peter
We appreciate you taking the time to give Kate this wonderful review :)
Fantastic experience: We’ve really enjoyed having Vic as our rental agent. He’s welcoming, kind, and always approachable. He handles requests and questions with a friendly, relaxed manner that instantly puts you at ease. Anyone who gets him as a rental agent can consider themselves lucky
Thank you, Mataya
We appreciate you taking the time to give Vic this 5 star review.
Fantastic experience: Great friendly service and very straight forward with my application process
Thanks, Scotty we appreciate you taking the time to write this review for us. :)
Fantastic experience: I feel huge peace of mind that my family home is being well looked after while we are living overseas. I know I’ll be kept updated with anything I need to know and my Property Manager, Cam, keeps me informed when I need to be and provides options for how I could proceed when decisions need to be made. They actually perform the inspections (unlike other agencies I have used) and to an incredibly detailed and documented standard. Even if I lived nearby I would likely still use progressive as they take all of the stress and worry away! Thanks team!
Thank you, Heather. We appreciate you taking the time to give Cam this wonderful review. :)
Fantastic experience: Super friendly and responsive. Felt supported through the home buying process, highly recommend!
Thank you, Laura
We appreciate you taking the time to give James & Lynette this 5 star review. Congrats on your new home.
Fantastic experience: First national progressive is truly outstanding! Their prompt service makes living here a breeze! We appreciate their dedication to resident satisfaction!!
Thank you, Hou what an amazing review for Vic... we think he is wonderful too! We are so happy that you have a new home in Christchurch and had an amazing experience. We appreciate you taking the time to write this review. :)
Fantastic experience: Thanks for First National Progressive, renting a property was very helpful and very attentive in all process, my family are very happy. Thanks to Mr. Vic Liwanag for the opportunity to helping us find a fine and proper place to call home.
Thank you, Art. We appreciate you tkaing the time to write this review for Vic. Enjoy your new home. :)
Fantastic experience: Our property manager is very friendly, also is quick to respond when needed. We really love the neighborhood we're currently in and it suits our family.
Thank you Chie for your review. We appreciate you taking the time. :)
Fantastic experience: Dealing with Cam was absolutely brilliant, no issues whatsoever. The type of housing manager a good tenant needs. 1st class.
Hello Gerard, thank you so much for your review for Cam. We think he is great too! We appreciate you taking the time. :)
Fantastic experience: After a year of buying our first house!They are still in touch with us! Sue and Karen were amazing during the hall process, this family business make us fell comfortable and trustful also they fulfilled or expectations and more.
Thank you, Barbara. Congratulations on one year in your first home. :)
Fantastic experience: We love Vic as our property manager at First National. Since we moved in 8 months ago, it has been easy sailing with repairs and communication. We never once had to follow up on any issues. An added bonus is the 'immaculate' cards he leaves with each inspection. Thanks, Vic!
Thank you Marie-Louise, we appreciate you taking the time to give us a review. Enjoy your new home :)
Fantastic experience: Our property manager is responsive and easy to talk to. He has great communication skills, and he helped get us into a great property in a nice neighborhood. We are very pleased with the service First Progressive has provided so far.
Thank you, Abigail for your 5 stars for Vic. We appreciate you taking the time. :)
Fantastic experience: Easy to deal with and everyone I have dealt with makes life easy and simple. Always putting us first. Highly recommend
Thank you, Mathew we appreciate you taking the time to give us this review. :)
Fantastic experience: James went above and beyond for the sale of this property having to deal with two different parties and sometimes more than three people. This would not have had the great result for this property without his skills as a Real Estate Agent.
Thank you so much for your kind words and for taking the time to leave us a 5 star review! We are thrilled to hear that James went above and beyond to ensure the successful sale of your property. Managing multiple parties can be challenging, and we are glad that James's skills made a positive impact on the outcome. Your satisfaction is our top priority, and we appreciate your trust in our services. If you ever need assistance in the future, please don't hesitate to reach out. Thank you again!
Fantastic experience: I have a very good experience with the team of First National Real Estate Progressive- Christchurch. Vic is very professional (Accomodating and Approachable)in his work. We were able to moved in hassle free with his assistance. Although, he was on leave on the day of the move. He made sure that we were endorsed properly with his colleagues who are also professional and understanding.Thank you!
Thank you, Joseph for this wonderful review for Vic and the team. We hope you enjoy your new home. :)
Fantastic experience: Thank you to the wonderful team at First National Progressive for making it easy to rent out our beautiful family home. The whole process was well coordinated - from the first meeting with us, to finding and installing our tenant, conducting regular inspections, dealing with occasional repairs, and arranging the final clean and handover. Special thanks to Ellie Taylor for her professionalism. No request was ever too small, and Ellie dealt with all our queries promptly and thoroughly, taking the day-to-day admin off our hands. Her inspection reports were thorough and informative, and she followed up promptly on any outstanding issues. Ellie was quick to arrange repairs, and kept us informed on progress, making everything easy for us, and for our tenants. Our home has been returned in excellent condition. We have been thrilled by the level of service offered by First National Progressive, and by Ellie in particular. Would happily recommend the team to others!
Thank you, Bridget for this wonderful review. We really appreciate you taking the time to write about your experience with us. :)
Fantastic experience: First National and their team has been amazing on both property management and sales process. We will definitly going to use them again.
Thank you! We appreciate you taking the time to review our business. We are so happy that you have had a wonderful experience with us.
Fantastic experience: Vic was very helpful to our concerns with the property. Example maintenance. He got straight on to the problems. He was friendly and always had a smile when he greeted us. We’re very thankful to have a property manager like him that you can trust and rely on.
Thank you, Oscar for your 5 stars :)
Fantastic experience: Thank you to the First National Progressive Team, and especially to Lynette and Vic, who have taken care of my property over the years. Lynette is consistently helpful in addressing any queries and approaches each situation from the property owner's perspective, striving to secure the best tenants at the optimal rental price. Vic is a highly responsible property manager who pays great attention to details and is always available to address any of my queries.
thank you so much for taking the time to write this review. We really appreciate it. :)
Fantastic experience: James has been an amazing property manager and is always there when we need anything. We always feel our voice is heard and he is a great person to talk to about anything.
Thank you, Abbey, we think James is amazing too! We appreciate you taking the time to write this review :)
Fantastic experience: I have delt with James a few times with the rental I'm in & have had an excellent service from him. He has always returned emails & messages quickly & has helped with any problems or questions I have had with the house. Very grateful tenant. Thanks James.
Thank you, Duane, we think James is great too! We appreciate you taking the time to write this review for James. :)
Fantastic experience: The team are awesome. Fast and efficient when issues arise. A great experience all round. Thank you Cam for all you do.
Thank you, Kelz for your 5 Stars for Cam, we appreciate you taking the time :)
Fantastic experience: First National Progressive are very professional. Many thanks to Lynette and James for their excellent service and professional advice. They have impressed us from managing our rental property to selling it. I will always recommend them to my family and friends!
Thank you, Elaine for your 5 Stars for Lynette & James. We appreciate you taking the time. :)
Fantastic experience: Excellent communication on all aspects of selling our house. James did a lot of work in getting various quotes and tradies on site to facilitate upgrading of the house/property in preparation for the sale
Thank you Russell & Marion, we appreciate you taking the time to write this review for James :)
Fantastic experience: I’ve had a wonderful experience with First National Christchurch and would highly recommend them to anyone. The team is friendly, approachable, and very knowledgeable about the local market. They made the entire process smooth and easy, always taking the time to answer questions and provide helpful advice. Whether you’re buying, selling, or renting, I believe you’ll be in good hands with them. Thank you to the team for your excellent service!
Thank you very much for your wonderful review, we really appreciate you taking the time :)
Fantastic experience: Thank you First National Real Estate. Lynette at first National was great! Very helpful, flexible with meeting times and quick to respond. Made purchasing our property very easy.
Thank you, Anna
We really appreciate you taking the time to write this review for Lynette :)
Fantastic experience: As a long-time customer of First National, I have rarely taken the time to provide feedback. However, with the holiday season approaching, I feel it’s only right to express my heartfelt appreciation for your exceptional service. Ellie Taylor dedication and professionalism have truly stood out. Under your meticulous management, my rental property has been kept in excellent order. I greatly value the timely house inspection reports you provide, as well as your regular phone updates on market trends. These efforts not only keep me well-informed but also build a genuine sense of trust and connection. Entrusting my investment property to her care has been a reassuring decision, and I sincerely appreciate the professionalism and expertise her bring to the role. Thank you to First National for cultivating such an outstanding team. Wishing you a wonderful holiday season and continued success! Best regards, Helen J
Thank you, Helen for your wonderful words about Ellie and our services. We really appreciate you taking the time. :)
Fantastic experience: Big shout out to Cam from First National Progressive rental agency in Christchurch. He was an amazing property manager. He never hesitated to help us with any issues and was always on hand to answer any questions we had. His attention to detail was outstanding and he always had a professional manner. I can honestly say he was the best property manager I have dealt with. Keep up the great work regards Geoff & Rochelle
Thank you, Geoff. We thing Cam is amazing too! We appreciate you taking the time to write him this review. :)
Fantastic experience: Vic is an amazing person who helped me lot to find the suitable property for my family. We bought property and moved after 6 months though we contracted for a year. Vic assisted us to find someone to cover the lease breaking property. In our whole journey he stand with us, work for us and support us to sorted out our problems. You are champion Vic, really appreciated your outstanding support for us.
Thank you, Gopal for your wonderful review for Vic. We think he is amazing too and love that we were able to help you. Congratulations on your home purchase and all the very best. :)
Fantastic experience: Highly recommend using FNP in your housing search in Christchurch. Friendly, reasonable and easy to deal with.
Thank you Luke, we appreciate you taking the time to write this review. :)
Fantastic experience: Karen and Sue were the agents we purchased our home to be 6years ago, and we were very impressed with their care and attention to detail, so when it came to sell the home Karen and Sue were our immediate choice to be our agents.
Thank you, Lester. We appreciate you taking the time to write this 5 star review for Sue & Karen... we think they are wonderful too! :)
Fantastic experience: Our first experience of house rental application from First National Progressive was smooth. From processing our application process until we set up our things at home. Our property manager, Ellie Taylor communicates well with the landlord of the things we need like installing wifi broadband fiber optic and informing the landlord of plumbing needs to fit in the washing machine.Right away on the next day the Landlord and plumber came to fix.
Thank you so much for your review... our goal is to always look after our clients. We appreciate you taking the time to give us the 5 stars :)
Fantastic experience: I want to express our sincere gratitude for the outstanding service Vic has provided as our property manager. His attention to detail, professionalism, and commitment to ensuring that we get the right tenant is really commendable. Whenever we had inquiries or needed clarification, he’s always taken the time to provide detailed responses. Highly recommended!
Thank you Rene
we appreciate you taking the time to give us the 5 star review :)
Fantastic experience: Ellie provides fabulous communication is timely and a pleasure to deal with. Highly recommend using her & First National as a property manager.
Thank you, we appreciate you taking the time to give us the 5 star review :)
Fantastic experience: Karen and Sue gave us a seamless service when purchasing our new home . We were delighted with the result and the ease at which the takeover occurred. We especially liked their openness, honesty and integrity when it came to getting all relevant information on the property. Ten out ten team. Steve and Natalya
Thank you Steven & Natalya. We appreciate you taking the time to give Karen and Sue this wonderful review. :)
Fantastic experience: Vic was amazing, he was very professional during the viewing and kept us updated throughout the application process. I will recommend him to anyone looking to rent.
Thank you Patrick, for your 5 Stars for Vic. We appreciate you taking the time. :)
Fantastic experience: Hi, Our real estate property manager helped us move into our home so calmly with as little stress as possible, was very pleasant to work with an went above an beyond to make this transition,has checked in with us to make sure we don't need anything an how we are settling in, a great all round person
Thank you Kirianna for your wonderful review for Vic, we hope you are happy and all settled in your new home. We appreciate you taking the time to write this review. :)
Fantastic experience: Im so so impressed with Cam. I've never experienced a property manager that instantly gets back to us when ever we have an issue. His communication is outstanding. He has integrity and pride in his job that's for sure !!! If there are any issues to address it's literally organised the same day!! I've never experienced anything like it . FIRST NATIONAL REAL ESTATE PROGRESSIVE have a gem on their hands. Cam cares for the tenant as much as the home owner. Which I feel is a rarity these days . I couldn't be happier! And feel secure knowing that we are valued as a client just as much as the homeowner is. I would highly recommend Cam if your looking for a property manager to take care of your investment. And of your lucky enough to have him as your property manager like us then your in safe hands Thanks cam for all you do. It's so appreciated Very happy tenants!!!
Thank you, Abby. We think Cam is amazing too! All of our clients are important and we always strive to give everyone excellent care. We appreciate you taking the time to write this wonderful review for Cam. :)
Fantastic experience: Property inspection days are no problem with Vic. He comes into our house friendly, polite and smiley. Any requests we make are dealt with promptly and we feel that Vic cares for us as much as the owners. He's just a great guy. Andy and Nicola
Thank you Andy & Nicola, we think Vic is a great guy too! We appreciate you taking the time to write this review for Vic. All of our clients are very important to us. :)
Fantastic experience: Always pleasant and respectful and very prompt to do repairs. In July this year 2023 two agents collaborated and absolutely excelled themselves to help us with a neighbours trees. Made a world of difference to our daylight and well-being. What a great team! Go First national!! We recently needed to break our one year lease as we had managed to buy a place of our own. Ellie our agent kept us fully informed of what it meant to break our lease, she worked hard to get a new tenant (once the price was right) and she was understanding when we didn’t leave as elegantly as we would have liked. The charges for breaking the lease were also fair.
Thank you Janet, we appreciate you taking the time to write a review. Ellie, is a fantastic Property Manager.
Fantastic experience: I was very pleased with this agency, when we moved from Queenstown to Christchurch, we were afraid that the search for a house would take a long time, but thanks to Vanessa, we moved to a house that we liked in a short time. When there were problems with the dishwasher, then the next day handy man came and fixed everything for us for free. Very high customer orientation. Recommend
thank you Anna for taking the time to write this review... we really appreciate it
Fantastic experience: I am highly recommending Nathan. He is very responsive in a promptly manner to all my queries! Thanks Nathan for all your help and consideration especially during our transition from Auckland to Christchurch.
Thank you James for your great review for Nathan, we appreciate you taking the time :)
Fantastic experience: We absolutely happy with the friendly service and communication skills Sometimes the words can't express enough, but I can tell you how impressive to deal with . We have fantastic hospitality . First National Progressive are very professional they looked after us to a very high standard. They are very responsive, attentive and problem solvers. If you are looking for quality living and peace of mind while renting a property, then first national progressive your first choice! They will take care of everything. Their main priority is ensuring their clients are happy! I want to thank them for being super awesome, and I will always recommend them to my family and friends! I am sharing my experience with you because of the great hospitality that we received, and I want you to have the same! Never hesitate; call them, and they will sort you out!
Thank you Jacob for your very kind words. We strive to always be the best we can be and we are so pleased that we have succeeded in making your experience with us amazing. :)
Fantastic experience: Ellie is very approachable, fair and gets things done. She also listens to what we have to say. She promptly tends to our requests and is an overall great property manager.
Thank you Rachel for your feedback on Ellie, we appreciate you taking the time.
Fantastic experience: Exceptional communication skill from our property manager Vic. Great at handling and helping us manage everything overall that made the process 100% easier for both my partner and I.
Thank you Lara, Vic is great at looking after his clients. We appreciate you taking the time to give him 5 Stars and this review. :)
Fantastic experience: Glen has been wonderful, helpful, professional and eager to provide best results. He first helped me rent out the house then selling it. He always went over and beyond. I highly recommend him if you are renting out or selling your house.
Thank you Rania, we are so pleased that you had a wonderful experience with Glen. He is a jack of all trades being able to help with rentals and sales. We appreciate you taking the time to give him 5 stars and this review. :)
Fantastic experience: Our rental agent Vic is a life saver for us. He helps us in every possible way as well as gives me a fair chance to call him whenever I want so I’m just very grateful for this service.
Thank you Nishal, for your 5 Stars for Vic, we appreciate you taking the time and thank you for your kind words. :)
Fantastic experience: Ellie has been very efficient and communicative; as soon as the previous tenants gave notice, Ellie got in contact with us and promptly organised advertising for a new tenant, showing the house and ensuring there was as little time between tenants as possible. She has also been great at organising repairs.
Thank you very much for your 5 stars! We appreciate you taking the time.
Fantastic experience: James Mullins & Lynette Li - Five stars? - EASY. Immaculate communication, spot on market awareness and appraisal, outstanding knowledge and advice on how to best present the property, you ARE your word, and always did what you said you would, when you said you would, and you sold our property, in Darfield, with a 2 week deadline sale, in your appraised range, and at our required price. How does it get better than that? It doesn't. We honestly could not fault your service. You genuinely just want to help! And you have. Thank you so much, it has been a pleasure working with you both and we HIGHLY recommend your services.
Thank you, Di for sharing your experience with James & Lynette, they really do go above and beyond for their clients. We appreciate your 5 Stars. :)
Fantastic experience: This is the 3rd home we’ve sold with James Abell! He’s extremely professional and keeps in regular contact with updates and suggestions. Works really hard and has always achieved what we required. Marketing is always of a very high standard.
thank you Jonathan for your wonderful review of James Abell. We couldn't agree more... James always goes above and beyond for his clients. :)
Fantastic experience: Everything is well-organized, with any reports from my side to the property manager categorized and put into the system. Furthermore, I can track the progress in real-time. I don't need to know the specific of the problem, I can simply relay any concern and they will handle it!
thank you so much for your 5 star review, we appreciate you taking the time. :)
Fantastic experience: The team at First National RE Progressive impressed us with their level of service and support. Good communication from the start with clear messaging for marketing our home and achieving best results. Good follow up to ensure the process kept moving ahead well including addressing any problems that came up. We received accurate information to base our decisions on, including for setting the rent level and finalising tenancy arrangement. Most importantly people did what they said they would and in a timely way. Great result.
Thank you Gerard for your 5 Stars and review. We appreciate you taking the time and are so pleased you are happy with the results we achieved for you. :)
Fantastic experience: Sue and Karen acted on our behalf for the second time when we sold in Waimairi Beach just prior to Christmas last year - some 25 years after achieving a successful sale for us in West Melton. They are a highly professional team with a strong client focus, combining exceptional follow up and communication with sound advice and guidance throughout the sales process. The experience and market knowledge they posses really shows through, and, we had total confidence in them from the outset in achieving a successful outcome. This in what was a very tight timeframe. We have no hesitation in Recommending Sue & Karen to anyone considering selling or buying property.
Thank you Barry & Isabell, we appreciate you sharing your experience with Sue & Karen and giving them this lovely 5 Star review
Fantastic experience: Cam has been so great to deal with. Easy to communicate, prompt, clear and genuine. Happy to of made the move to First National Progressive and have Cam looking after my rental!
Thank you so much for your 5 Star review for Cam, we appreciate you taking the time :)
Fantastic experience: Nathan is always accomodating in a warm and friendly manner. Nothing is a problem for him. Most importantly he treats me with respect!
Thank you Donna for your 5 Stars for Nathan :)
Fantastic experience: Ellie from First National has been a caring and professional Property Manager while we were tenants. She was kind and always communicated promptly and attended to any issues we had with the house we are renting. I'd be happy to use them again.
Thank you Philip, it is so good to hear your great feedback on Ellie. :)
Fantastic experience: Dear Vic, I wanted to take a moment to express my heartfelt appreciation for the incredible support and kindness you have consistently provided us during our tenure in the rented house in St Albans. Your commitment to ensuring our comfort and satisfaction has truly made our experience exceptional. Throughout our time here, we encountered a few instances where essential items in the house, such as the kitchen heating top and the WC, required attention. Your immediate and efficient response to rectify and replace these items as soon as we brought them to your attention demonstrated your dedication & commitment. It is reassuring to know that our concerns are addressed promptly. As we express our gratitude, we also want to convey our anticipation for your continued support. We look forward to a continued positive relationship and the peace of mind that comes with having such a reliable and supportive figure overseeing our housing needs. Once again, thank you Vic, for making our stay in St Albans so pleasant. Your dedication to ensuring our home is a comfortable and functional space has not gone unnoticed, and we truly appreciate it. Warm regards Ramneet & Gunjan
thank you so much for your wonderful review for Vic, he certainly does go above and beyond for his clients. We appreciate you taking the time to give Vic these 5 stars! :)
Fantastic experience: Great service and quick response times! I have been renting with this company for two years now, and not once has it felt like the property manager (Nathan Hill) is trying to cut corners or "rip us off", unlike many other property managers I've heard about from my mates. Issues we raise are followed up instantly, every single time. Our property manage sometimes even organises repairs himself, he might just notice something during his inspection and schedule it for us, we really appreciate that honesty and efficiency.
Hello Max, thank you so much for your review. We think Nathan is pretty wonderful too! We appreciate you taking the time to share your experience. :)
Fantastic experience: Glen Ford and First National were very thorough, and dedicated to help us gain the best possible value for our property. They provided great advice and managed every aspect of the marketing and sales process, exceeding our expectations. Thank you.
Thank you Adam for your wonderful review. We are so pleased that Glen could get you that great result. :)
Negative experience: First National have been my Property Managers for a consecutive two years whilst I was finishing off my studies at the local University. During those years there has been countless problems and altercations with not only their staff members but the condition of the houses they property manage. Numerous health concerns such as sewage pipes bursting, kitchen gas leaks, mouldy carpets and various other interior faults I won't begin to list. The lack of support and concern for students is noticeable when dealing with First National, they grant any opportunity to reduct money from bonds, and strategically contract the up most expensive tradesmen just to ensure they reap the benefits of your last living wage. I am not angry, I am just disappointed. Do better First National.
Hi Grace
Thank you for taking the time to provide feedback on your experience with First National Progressive. We sincerely apologise for the issues you encountered during your tenancy. Our goal is to provide a seamless and positive renting experience for all our tenants, and it's disheartening to hear that we fell short of your expectations.
Although we were unable to contact you directly, we appreciate the opportunity to address the concerns during your tenancy via your fellow tenant with Andrew and have taken steps to rectify the issues you've raised. Our team has thoroughly reviewed your feedback and has implemented measures to prevent similar issues from occurring in the future.
We value your feedback as it helps us improve our services and ensure a better experience for all our tenants. If there are any further concerns or if you require assistance, please don't hesitate to reach out to us directly. We are committed to resolving any outstanding issues and ensuring your satisfaction.
Once again, we apologise for any inconvenience you may have experienced and thank you for bringing these matters to our attention.
First National Progressive Management Team
Negative experience: I've had the unfortunate experience of being with this company for two years across two different properties, each with its own property manager. Throughout my time with this student rental, I encountered numerous issues, including gas leaks, flooding, and sewage leaks. Sadly, the response time to these issues was consistently delayed. Moreover, I faced complications with payments, which added to the overall frustration. It seems unfair and unjust that as students, we have been taken advantage of in terms of both payments and the quality of our housing. Based on my experiences, I cannot in good conscience recommend this company to others.
Hi Savannah
Thank you for taking the time to provide feedback on your experience with First National Progressive. We sincerely apologise for the issues you encountered during your tenancy. Our goal is to provide a seamless and positive renting experience for all our tenants, and it's disheartening to hear that we fell short of your expectations.
We appreciate the opportunity to address your concerns over the phone and via email with Andrew and have taken steps to rectify the issues you've raised. Our team has thoroughly reviewed your feedback and has implemented measures to prevent similar issues from occurring in the future.
We value your feedback as it helps us improve our services and ensure a better experience for all our tenants. If there are any further concerns or if you require assistance, please don't hesitate to reach out to us directly. We are committed to resolving any outstanding issues and ensuring your satisfaction.
Once again, we apologise for any inconvenience you may have experienced and thank you for bringing these matters to our attention.
First National Progressive Management Team
Fantastic experience: Have nothing but respect for the staff. My property manager (Vic) is amazing... First signs of any issues and he is quick to get it fixed for me. Amazing job team!
Thanks Bailey, we really appreciate telling us of your experience with Louwren and the admin team.
Fantastic experience: Exceptional Service and Results: James Goes Above and Beyond My husband and I recently had the pleasure of working with James as our realtor for the sale of our house, and we cannot recommend him highly enough. From start to finish, James demonstrated an unparalleled level of professionalism and dedication to achieving outstanding results. Throughout the entire process, James consistently went above and beyond what was required, exceeding all expectations. His attention to detail, knowledge of the market, and proactive approach set him apart in the industry. James took the time to thoroughly understand our needs and preferences, ensuring that every aspect of the sale was tailored to meet our goals. What truly impressed us about James was his unwavering commitment to honesty and transparency. He provided clear and insightful guidance at every stage, keeping us informed and empowered to make informed decisions! James's integrity and sincerity in his dealings were truly commendable, making the entire process not only seamless but also enjoyable. We laughed so much and to anyone who has been through the process, it can be stressful, so that says heaps. Thanks to James's expertise and dedication, we achieved outstanding results beyond what we could have imagined. He orchestrated a smooth and efficient sale, securing an excellent deal that exceeded our expectations. We have no doubt that James's exceptional service and unwavering commitment to his clients make him a standout in his field. In conclusion, if you are searching for a realtor who embodies professionalism, integrity, and delivers exceptional results, look no further than James. We wholeheartedly recommend him to anyone seeking a truly remarkable real estate experience. Thank you, James, for your outstanding service and for making the sale of our house a resounding success. Very happy van Rooyen’s! :)
Thank you Elaine for this amazing review for James Abell, we agree on all points, James really does go above and beyond for his clients. Thank you so much for taking the time to write this.
Fantastic experience: Have been renting the house from more than a year now Ellie Taylor have always been there for help when there was anything very cooperative and helpful throughout the stay 10/10 highly recommend first national. Great service.
Thank you Faraz, we appreciate you taking the time to write this review for Ellie.
Fantastic experience: Awesome house providing all the facilities. The perfect price for our budget, close to my workplace. The property manager guided us through the whole process with such clarity and efficiency. I wouldn't hesitate to recommend First National Progressive to anyone looking for a top-notch property.
Thank you so much Jameela for giving us this 5 Star review, we appreciate you taking the time.
Fantastic experience: I've had an amazing experience renting through First National, and all thanks to our property manager Nathan Hill. He is very professional in his work and easygoing in his demeanor. His clear and concise communication at all times is highly unmatched. Renting through Nathan and team has been a delight and I'll definitely recommend them to my friends.
Thank you so much for taking the time to give Nathan this wonderful review. We appreciate it.
Fantastic experience: Vic from first national progressive has made our renting journey very pleasurable through fast and easy communication and helpful responses. Definitely would recommend :)
Thank you Phoebe, we think Vic is great too. We appreciate you giving him 5 stars :)
Negative experience: Honestly don’t know how this company has such good reviews. I’ve never heard of them before renting one of the properties they manage and I will be sure never to rent through this company again. Absolutely impossible to get hold of anyone, had gone through 3 property managers in 3 months which speaks volumes about the company. Massively high turn over of staff, poor communication, poor inspection of property - was disgusted by the state we received the rental in and was told it was clean? Over 100 photos prove that was not the case yet they stand by this and even admitted that they asked the tenants to come back and clean which never happened. The list could go on with how useless this company is!! Dodgy as all hell! If I could give less than 1 star I would as one is far too generous for this horrific “company” and lack of professionalism. Had multiple maintenance issues and nothing was fixed even though jobs were lodged. Glad to be done with this company!! Renters BEWARE
Dear BN,
Thank you for taking the time to share your concerns. As you have reviewed your experience anonymously, it makes it a little harder for us to respond with certainty but we've revisited the files of customers who have moved out recently and think we can now respond appropriately. Firstly, we acknowledge that we fell short of delivering the high standard of service and communication that we aim for and typically achieve, and for that, we apologise. Your feedback regarding the cleanliness of the property upon your move-in was taken seriously. We also acknowledge the challenges we faced with staff turnover and understand how disruptive this can be for our clients. Happily, we can say it was an unusual period that has now passed. Please know that we are genuinely here to address any remaining concerns you may have, and we invite you to call our Managing Director, James Mullins, on 021 160 1621 if there is anything further we can do for you. Thank you again for your feedback, and we wish you the best in your future endeavours.
Fantastic experience: Cam your doing a great job as First Nationals current Property Manager here at Poulson st. Easy to communicate with, prompt response, professional & organised from day 1 Pay increase definitely warranted. Always a pleasure mate & well done. Keep it going Cheers Dave 11/31 Poulson
Thank you Dave for giving Cam this fantastic review... we think he is great too!
Fantastic experience: Victor Liwanag who is my property manager for my house with First National Progressive. He is a very obliging man, attends to things immediately and keeps ups with things that are needed to be done. He attends to them very effectively and efficiently. Victor responds very quickly with correct answers you wish to know. I will always recommend him if you are requiring their services.
Thank you Lorraine for your 5 Stars for Victor, we appreciate you taking the time.
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